About Me

I am a trainer in soft skills and work in both the private and public sector.  I work all over the UK.


I offer Open Courses in Customer Service and Sales related subjects and also tailor in-house training programmes for a variety of organisations. 


In relation to 'off the shelf' courses, I am licensed to deliver Welcome Host, Welcome Host Gold, Welcome Host Plus, Welcome All, Welcome International, Welcome Management, from the Welcome to Excellence suite of programmes.


I am also licensed to deliver the whole suite of World Host courses: The Principles of Customer Service, World Host; Frontline Management Solutions - Retail; Sales Powered by Service - Retail by People 1st Customers with Disabilities, Service Across Cultures and the Ambassador Programme.


My specialist subjects include Influencing and Negotiation Skills, Assertiveness, Complaints Handling, Customer Service, Sales Training and Disability Awareness Training.